• Resources
  • Search Records
  • Logout
  • Home
  • FAQ
  • Training
  • Courses
  • A Day in the Life
  • Implementation
  • Fillable Forms
  • Pre-YellowFolder Cover Sheets
  • CSV Guidelines

Frequently Asked Questions

Find the answers to your questions using our Frequently Asked Questions. You might even find some answers to questions you didn't know you had yet!

    Uploading

    • What do you mean by "upload"?
    • Where do I start with uploading documents?
    • What does it take to get files uploaded and filed appropriately into the system?
    • How can I upload a document that will not go through a scanner?
    • Why do my documents seem to get stuck in the "process" stage?
    • Why can't I see documents my district has uploaded at another school?

    CSV

    • What do I do when I am not seeing a student/employee show up in the system?
    • How often should our CSV be updated?

    Modifying Documents

    • How do I change the location of a file once it's already uploaded?
    • Am I able to rename a document?
    • Can I modify my file structure folders?

    Training

    • How long does it take to get users trained?

    Scanner

    • How do I upload documents to YellowFolder if I do not have a scanner?
    • What type of scanner is required to upload documents to YellowFolder?

    Paper Records/Boxes

    • How do I get my documents to YellowFolder to be uploaded?
    • How do other districts handle paper records they already have?

    Security/Compliance

    • How do I reset my password?
    • How does YellowFolder handle the law in some states of not having the I-9 in an employee’s personnel file?
    • How does YellowFolder follow the HIPPA requirements for certain medical type records to be under “three locks”?

© 2018 YellowFolder. All Rights Reserved.

Contact us | Privacy Policy